Be the ultimate champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
Take the lead to ensure operational standards are in line with company guidelines at all times.
Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the B2B Sales Manager.
Ensure awareness and understanding of product range and current instore promotion details, sharing the information with customers.
Comply with all security policies and regulations, minimizing exposure to stock loss.
Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
Use advanced selling skills in order to better support the customer’s needs, generate high value transactions, and build a consistent flow of repeat customer and recruit new customers.
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