Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
Lead from the shop floor, actively selling and role modelling the selling ceremony.
Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
Manage and resolve customer issues, delighting and retaining the client relationship.
Product
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
Utilize digital platforms to support store and online product sales.
Key Requirements
Previous retail management experience
Excellent communication skills
Advanced English (mandatory)
An affinity to luxury fashion, styling and trends
A strong understanding of commercial targets and KPIs
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