Manage and facilitate departmental trainings for the Rooms Division which includes the Front Office, Concierge, VIP Services and Front Services.
Ensure Standards are delivered by all team members to offer service excellence for all guests.
Identifies departmental training needs and coordinate improvement plans with departmental trainers to facilitate customer service, supervisory and skills training workshops.
Generates training reports monitoring the training hours in the department and making sure that all the conducted trainings are recorded according to Hotel standards.
Elaborates monthly training plans for Room division, monitor and ensure that departmental trainings are conducted consistently.
Keep training records up to date for all team members.
Conduct on the job trainings.
Ensures that all employees are fully conversant and product knowledge is up to date with the hotel’s facilities and services.
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.