Position: Help Desk Support Specialist – Temp to perm Location: Concord, CA Hybrid – In office and remote (upon completion of training) Schedule – Every other Friday off - Flexible Salary: Up to $25/hr depending on qualifications and experience.
JOB DUTIES AND EXPECTATIONS:
Provide outstanding customer support in person, over the phone, by email, Microsoft Teams and via our ticketing system.
Document solutions and progress clearly communicating service timelines to our internal customers.
Provide exceptional attention to detail with regards to task completion and documenting solutions.
Follow escalation procedures and respond to internal customers within Service Level Agreement guidelines.
Ensure complete and accurate deployment of equipment including responsibility for associated inventory control.
Work closely with a system administrator to perform entry level network and server administration tasks.
Ability to identify where processes can be improved and communicate those changes to your team/manager to improve efficiency.
Meet internal customers onsite in the corporate office in Concord as needed to deploy and repair equipment.
JOB REQUIREMENTS:
2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education)
1-3 years’ experience in Information Technology (IT).
Ability to lift and move up to 50 pounds, climb under desks and any associated physical tasks.
Proficiency with Microsoft Windows, Microsoft Office 365, and general computing principles.
Understanding of basic networking principles and technologies.
Basic understanding of Virtual Computing concepts and applications.
Ability to troubleshoot computer hardware and software with an understanding of the impact on the organization.
Previous help desk experience.
PREFERRED REQUIREMENTS:
Knowledge of Active Directory, VPN connections, and client/server relationships
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