Crisis Counselor

Responsibilities:

-Provide online crisis support to individuals in emotional distress through Crisis Chat and Text.

-Complete an assessment of each chat/text visitor to determine the appropriate means of assistance.

-Complete risk assessment, safety planning, de-escalation, and follow-up with chat visitors.

-Establish good rapport with a wide range of chat/text visitors.

-Supporting suicidal chat/text visitors including making an assessment and taking appropriate action, as well as tracing IP addresses and coordinating with emergency responders when active rescue is required.

-Familiarity with resources and ability to provide information and referrals to visitors as appropriate.