Community Management Intern

• Proactively engage with community members across various online platforms, such as social media, forums, blogs, and community websites
• Monitor customer reviews and regularly report on them from all relevant platforms
• Synchronize the narrative in reviews with the company’s messaging agenda (biweekly updates of the key messages)
• Respond to comments from review platforms (GMB, Apple AppStore, Google Play Store)
• Monitor competitor prices and provide weekly updates on price changes
• Handle and resolve community-related issues and conflicts with sensitivity and diplomacy
• Track and evaluate the conversion rates of our App on main platforms
• Participate in creating relevant and engaging content that resonates with the community's interests, needs, and preferences
• Escalate critical issues to appropriate departments or management when necessary
  

Qualifications / Experience:

Requirements

• Experience in Community Management or a similar role, with a proven track record of successful community management and growth
• Excellent written and verbal communication skills, with the ability to adapt the tone and style to suit the audience
• Strong understanding of social media platforms, online forums, and other community-building tools
• Demonstrated empathy, patience, and a customer-centric approach to community engagement
• Organized, disciplined, and detail-oriented