Auxiliar de Recepo

London

Permanent or Contract

At Collinson, we like to think big, take big ideas, and create products and services that support our four core capabilities: Loyalty, Travel Experiences, Insurance, and Assistance. Our talented experts have helped nurture and develop a suite of products that enhance the passenger experience for over 20 million managed customers each year, with 17 offices globally, we inspire confidence in the traveller journey with our world-renowned Priority Pass , Lounge Key, and Lounge Pass products that allow access to a global VIP airport lounge program.

The purpose of our newly created product and innovation function is to enrich people s lives through a sustainable connected travel experience and community. Our mission is to deliver products and services whilst ensuring safe, reliable, and personalised experiences - in turn creating the world s most valued travel ecosystem.

We re a team of team Product Managers, Engineers, Data Scientists and Inventors who use insights to hypothesise, experiment and drive continuous improvements - spearheading the travel and experience industry to new heights. As we embark on our journey of improvement, we re excited to be hiring a Senior Product Manager to strengthen our innovative team and drive our product strategy.

What does a Senior Product Manager do at Collinson?

As Senior Product Manager, you will drive our product strategy for our customer app and web experience. In this role, you will be defining the product strategy by understanding the client (B2B) problems and build business opportunities to achieve company's overall strategy and goals such as conversion, revenue and customer growth targets. You will be responsible for the recruitment, development and management of an empowered Product team, who will help you execute the product strategy.

What the job involves

• Define and develop an innovative product roadmap, and create buy-in for the product vision both internally and with key partners& stakeholders.
• Product management experience, in a tech-first B2B environment

• Drive the definition and ongoing management of high-quality outcome-focused product roadmaps based on product vision and strategy
• Drive product launches by working with company leadership, engineering and other product management team members
• Deliver high quality business requirements documents and functional specifications on identified product changes, secure sign-off across multiple groups and senior stakeholders
• Define new features, functionality, and services that improve the customer experience

Who you are

• Product management experience, in a tech-first B2B environment
• Can go from insight all the way to a shipped product and realising its benefits. You re client obsessed and can go from a product idea or user insight, run a well defined discovery process that draws from user research, survey data and quantitative data to form a well thought through product hypothesis
• You re able to turn the product hypothesis into a prioritised roadmap that we can ship against, and then define a clear success criteria to evaluate whether it worked or didn t
• Ruthlessly prioritises and makes the right bets at the right time You know that a PM s job is about prioritising and knowing what to do when. You re able to recognise when you should make a small iteration bet or when you need to make a big 10x product bet. You have a thoughtful process on how you prioritise grounded in research, data and intuition
• Experience in making data-driven product decisions and building business cases
• Demonstrable experience of working closely with development teams

When joining Collinson you can look forward to a competitive salary, pension scheme, and further benefits which cover:

• Life Assurance Scheme
• Personal Income Protection
• Private Medical
• Discounted gym membership
• Cycle to Work Scheme
• Priority Pass Membership (Collinson Exclusive)
• Travel Insurance (Collinson Exclusive)

Our values form the foundation of our business, and the Collinson company culture is built around these values that help to shape a long-term, financially successful enterprise for both our customers and employees. They are summarised across four pillars: Act smarter, Do the right thing, One team, and Be insight-led.

Collinson s journey started over 30 years ago, when our chairman, Colin Evans, was Managing Director of IAPA, a global travel benefits business with a history stretching back to 1963.Once formed, Collinson was further strengthened by the acquisition of established companies that allowed us to expand on our offerings.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.