Network Engineer L3

Academic Qualifications and Certifications:

Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

• Relevant certifications depending on technology domain expertise
• Cisco & F5
  

Required Experience:

• Solid years of work experience
• Solid experience required in Engineering function within a medium to large ICT organization
• Solid experience of Managed Services
• Excellent working knowledge of ITIL processes
• Excellent experience working with vendors and/or 3rd parties
  

What will make you a good fit for the role?

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work