Patient Safety Incident

• To follow the departmental SOPs strictly for all the responsibilities assigned.
• To dispense right medications based on the prescription received after checking the expiry, batch number and the MRP and ensure pleasing service to the customer.
• To provide pleasing service to customer satisfaction and explain the prescriptions, convince to substitutes if necessary.
• To communicate with doctors for the availability of substitute whenever there is an enquiry for the brands which are not available
• To co-ordinate between the colleagues of other shifts for any commitments given to the customers for the patients with respect to the drugs.
• Proper handling of cash and ensure that there is no discrepancy in the cash or card transaction during the shift.
• To co-ordinate with supervisor for procurement and storage of medications as per the day to day requirements.
• To have a thorough knowledge of generic, brand names and category of all the available drugs.
• To work with the Pharma aid for the removal of near expiry, non moving stocks and to report the same to the supervisors and to monitor storage conditions of the drug.
• To work with the Pharma aid for receiving and arranging the drugs as per the storage conditions in the respective areas and to monitor for the appropriateness.
• To give feed back on slow moving and fast moving drugs. Bouncing of prescriptions to be noted and highlighted to the Store Manager.
• To maintain correct inventory of stock as per the system stock and assist in quarterly stock audit.
• To check the packing conditions and quantity of drugs during returns.
• To monitor Refrigerator temperature on day to day basis and to document the same.
• To maintain free home delivery register and follow-up the medicines deliveries to the customers in time
• Handle all the inbound calls primarily focusing on drug information, patient counselling/education and free home delivery orders.
• Ensure that 100% physical stock is tallied according to category (Tablets, Syrups, Injections, Fluids, Ointments, Liquids, Capsules, Powders, Drops, Surgical, and Miscellaneous) twice a week. Daily rack wise verification of fast moving items.
• Ensure shift hand-over and take-over is given before leaving the work area.
• Focus on sales and strive to attain the target of the pharmacy.
• Perform any other job assigned by the in-charge as per exigencies of work

• Evening shift
• Night shift

Skills : pharmacy,customer service,retail medical store operation