Network Senior Operations Specialist
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Job Description
- Working on highly complex matters and assignments of large scope, impact, and importance.
- Working with professionals and management to identify opportunities for improvements in people, processes, and technology.
- Leading team members on the development of methods, techniques, and various analytical approaches.
- Guiding team members to solve significant problems/issues.
- Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
- Performing routine and health maintenance.
- Managing upgrades & performance related activities.
- Identifying and correcting faults with services and infrastructure.
- Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
- Execution of business continuity tests.
- Oversight and support of all related service supplier and/or manufacturer activities.
- Proactive identification and resolution of issues before they affect service performance.
- Identifying any improvements that can improve service levels.
- Engaging in the problem management process.
- Technical peer review and approvals for all related changes.
- Support audit and compliance activities.
- Management and maintenance of related platforms.
Employment Type
Full Time
Department / Functional Area
System Administration / Network Administration / Security (IT Software)
