Customer Account Specialist I

Job Description:

Top 3 Required Skills:

• Must have customer-facing experience (in person or phone): 2 years or more
• Must have strong computer skills (Microsoft office, video conferencing, etc.)
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus.
  

Soft Skill Requirements:

• Must have strong interpersonal communication skills with customers, supervisors, peers.
  

Nice to Have Skills:

• Bi-lingual is wonderful, but not required.
  

High Level Project Overview:

• Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers