Technical support of customers, engineers, the service stations and of the sales department
Forwarding of service information
Assuring that safety relevant service information’s are installed/followed.
Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.
Pro-active approach of services/customers support, offering of crane upgrades
Technical support of warranty and good will cases.
Arranging of service attendances in co-ordination with Customer Services Coordinator
Project controlling and co-ordination
Issuing and checking of stage invoices
Planning of engineer pool in co-ordination with Customer Services Coordinator
Preparation of project specific documentation such as method statements, risk analyses etc.
Monitoring of debtors accounts and active collection of outstanding invoices together with accounts department.
Journal duty at weekends and bank holydays
Checking and follow up of work reports
Checking and signing of hour reports
Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
Support of commissioning jobs in the area of the service station
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