Key Account Manager

• Establishes productive, professional relationships with key personnel in customer accounts.

• Meets assigned targets for profitable sales volume and strategic objectives of accounts.

• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

• Bears overall responsibility for customer ownership and acts as central point of contact and interface between customer & organization

• Identify sales opportunities, networking and fact-finding and calling on and closing new accounts.

• Manage and penetrate customers at all levels and develop relationships with accounts that enable achievement of plans and objectives.

• Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.

• Develop timely and accurate forecasts (volume and spend) for accounts and revise based on actual performance.

• Coordinates the involvement of company personnel, including support, services, and management resources, to meet account performance objectives.

Desired Skills and Experience

• Proven account management experience in the Hospitality, Financial services, Education or Real Estate industry

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation, and presentation skills

• Excellent verbal and written communications skills

• Graduate degree or equivalent (MBA Preferred)