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You will be updated with latest job alerts via emailEnsure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center on time
Proactively monitor the health status of all products identify exceptional cases and initiate and prioritize the repair process when required
Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions
Monitor the daily fitment statistics and be responsible for technicians productivity
Analyze identify and report on industry trends to review the feasibility of new product development
Provide products and systems training to internal employees and customers when required
Review and approve all billing reports from various service providers
Bachelor Degree in Engineering with outstanding academic performance 
Minimum of years experience in team management Experience in a similar industry is an added advantage
Proven track record in customer service
Proficient in English and Mandarin (to liaise with Chinese speaking customers)
Excellent communication and interpersonal skills
Handson and a positive attitude
Technically independent with good initiative
Strong analytical problemsolving skills with an outofbox approach in providing solutions
Full Time