Customer Service Executive - Sea Freight

• Identify the correct type and number of required equipment
• Provide Freight solution to the customer
• Develop relation with the customer
• Handle freight enquiries, quotations and coordination with local and international clients
• Provide support for the sales, to quote client and Follow on business awarded and lost business
• P&L monitoring and Job invoicing
• Support client for any claim, payment issues or pending shipment
• Manage shipment from origin to destination to ensure customers’ satisfaction
• Coordinate with multiple stakeholders internally
• Negotiate rates with carriers, agents, offices and service providers
• Achieve the overall freight numbers for the customers assigned
• Report any failure to the line manager and ensure client is updated on time manner
• Capability to handle freight forwarding operations & customer service independently without supervision
• Maintaining daily and regular reports
• Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
• Ensure Cargowise adoption & milestone status update integrity is 100%
• Monitor & manage liner relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers
• Coordinate with regional pricing desk for RFQs, projects & tenders whenever required

Job Requirement:

• Bachelor’s degree in business or any other field

• 3-4 years of relevant working experience in the Air, Sea & Land Freight Forwarding & logistic industry

• Knowledge about GCC tradelanes & land freight solutions, equipment type

• Experience in Customer service and handling Key business client, airline & rate negotiation

• Cargowise experience preferred

• Excellent MS office skills: Word, Excel and Power Point

• Good commands in professional emails writing