This is a remote position.
We are looking for an energetic, driven, and detail-oriented Remote Customer Service Specialist. Our Customer Service Specialists play a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele.
RESPONSIBILITIES
- Support in writing emails to clients
- Research destination, culinary, and activity recommendations
- Correspond with suppliers to coordinate curated travel arrangements
- Create and keep client travel documents and invoices updated
- Completes travel arrangements for clients with air, hotel, car, and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense
- Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc.
KNOWLEDGE, SKILLS, & QUALIFICATIONS
- Degree in Marketing, Hospitality, Travel & Tourism or Business a plus
- A passion for travel
- Highly organized with a strong attention to detail
- Self-driven in an autonomous, remote environment
- Ability to set goals and develop achievable timelines to hit them
REQUIREMENTS
A dedicated home work environment, including:
- A computer
- Cell phone
- High-speed internet
- Minimal distractions
Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc ) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients