Retention Officer
Posted on :
05-03-2023
Employer Active
20 Vacancies
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Jobs by Experience
2 - 7 years
Monthly Salary
AED 4000 - 4500
Gender
N/A
Vacancy
20 Vacancies
Posted on :
05-03-2023
Job Description
Duties & Responsibilities:
- Reduce customer churn ratio – from cessation request
- Win-back initiatives
- Predictive retention activities like timely renewals, migrations to best fit plans
- Tele-calling the active in professional manner to reflect proper image of the company.
- Addressing customer’s uncertainties, grievances, and feedback on time.
- Reviews the application and customer requirement
- Processes all assigned telecom services in accordance with approved Company procedures and practices
- Gives constructive feedback and suggestions for improvements, as required.
- Performs any other related duties, as required.
Years of Experience required:
At least 2-3 years of sales, Telesales Retentions services experience
Preferred Industry
Banking, Insurance, Telecom or Any B2B/B2C sales experience.
Employment Type
Full Time
Department / Functional Area
Key Skills
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