drjobs Contact Centre Agent العربية

Contact Centre Agent

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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Responsibilities:

  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Effectively deal with job stress, angry callers, and upset customers.
  • Use the most appropriate way to communicate with different behaviour types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Display Time flexibility towards shifts as per work floor requirements.
  • Processes all written customer complaints (e-mails, letters etc.) and ensures proper, prompt
  • and accurate handling
  • Processes detailed customer complaints/ problems forwarded by Customer Care Centre agents promptly and with utmost care.
  • Provides support for customer complaints via different communication channels.
  • Processes all administrative work for Customer care Centre

Remote Work :

No

Employment Type

Full Time

Company Industry

About Company

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