Salesforce Business Analyst

• Convert business requirements into systems requirements, help to formulate scope and objectives for solutions, assess cost, time and resources, define the priorities
• Identify the optimal mix of solutions to achieve business objectives to properly assess risk and impact of solutions on applications portfolio, other business and IS functions
• Translate business drivers into project plans/portfolio roadmaps that articulate and prioritize the changes required to application services on a short-term/medium horizon
• Define and govern support process for portfolio in your domain
• Establish and maintain partnership with IT project team members central IT applications/technology/service delivery teams, providing regular updates to ensure the portfolio of applications is managed and developed to deliver agreed business needs. Keep partnership with relevant business functions.
• Participate in briefings with 3rd party vendors, manage vendor relationships & budgets
• Create/maintain systems/services documentations, training programs/materials, operating manuals
• Adhere to relevant policies, procedures, and standards in order to achieve quality and compliance of solution and services
• Follow incident/change/problem/release management procedures for appropriate solution portfolio
• Assisting with guidance on reporting and capabilities of BI tools in market