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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description


POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best -

  • support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team K

Responsibilities Hospitality and Guest Service -

  • provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room -

  • follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate -

  • delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge -

  • enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You -

  • proper procedures to ensure the accuracy of every order for every guest -

  • nsures every guest r eceives a prompt and warm greeting within 5 seconds at front counter and drive-thru -

  • aintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs -

  • romptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue -

  • istens carefully to guests and apologizes for the experience in the case of a complaint Store Operations -

  • ollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided -

  • repares all products as required, following the order monitor to ensure the accuracy of every order -

  • communicates showcase and product needs to ensure proper product availability for guests -

  • egularly takes temperatures of the required products and records in the Time & Temperature Log Policies and Procedures -

  • articipates in and attends all store meetings and other related functions -

  • ollows all restaurant policies, procedures and standards -

  • aintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant -

  • ollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. C



Requirements


ashiering - Receives payment by cash, credit cards, vouchers or automatic debits - Issue receipts, refunds, or change to the customers correctly -

  • ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change -

  • aintain clean and orderly checkout areas Health & Safety -

  • orks in compliance with occupational health and safety legislation -

  • nows, understands and follows safe work practices and procedures -

  • ses or wears personal protective equipment or clothing as required -

  • eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner -



ashiering - Receives payment by cash, credit cards, vouchers or automatic debits - Issue receipts, refunds, or change to the customers correctly - ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change - aintain clean and orderly checkout areas Health & Safety - orks in compliance with occupational health and safety legislation - nows, understands and follows safe work practices and procedures - ses or wears personal protective equipment or clothing as required - eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner -

Employment Type

Full Time

Company Industry

About Company

0-50 employees
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