Directs and coordinates the activities of the Front Office Department which includes room reservations and assignments, reception, guest relations, telephone, mail and information, and bell service.
- Ensure company s policies and security requirements are met
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, bell boys and valet parking.
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Maintenance of the highest possible average room rate
- Information on the availability and condition of rooms is kept current
- Inspects VIP guest rooms and informs Housekeeping regarding maintenance and repair.
- Prepares all Front Office activities memoranda, announcements, and other correspondence.
- Obtains and records in the logbook, the grand master and emergency keys from the Front Office Cashier when necessary
- Coordinates with Security and Housekeeping departments in the investigation of irregularities, and room discrepancies.
- Compilation of data for the Monthly Front Office Report, as well as forecasts.
Requirements
- Proven work experience as a Front desk manager or Reception manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in Arabic &English (oral and written)
- Solid knowledge of Opera, MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma, additional certification is a plus
Benefits
Proven work experience as a Front desk manager or Reception manager Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in Arabic &English (oral and written) Solid knowledge of Opera, MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma, additional certification is a plus