drjobs Capacity Planning Manager العربية

Capacity Planning Manager

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1 Vacancy
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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:
• Mitigate capacity risks by managing dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track exceptions
• Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
• Participate in new customer service projects and initiatives such as new business, skill, and contact channel roll-outs on a global basis. The successful candidate will design optimal CS capacity solutions for upcoming initiatives
• Coordinate with Operations, Global Outsourcing, Workflow and GCC teams to analyze historical data and forecast demand
• Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators
• Support local site management teams to optimize staffing requirements
• Lead global process standardization initiatives
• Fully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders

Employment Type

Full Time

Company Industry

Retail

Department / Functional Area

Logistics / Supply Chain

Key Skills

About Company

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