SALES EXECUTIVE, LEISURE

To carefully plan Sales Calls into defined objectives.
• To assist to conduct extensive competitor research and maintain excellent Product Knowledge of the Hotel.
• To ensure a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
• To professionally conduct routine telemarketing activities to identify new accounts.
• To ensure professional sales Calls using Hyatt’s Consultative Selling principles and Driving Customer Preferences (DCP) philosophies.
• To carefully plan Sales Calls into defined objectives.
• To maintain a detailed knowledge of hotel facilities, features and services.
• To conduct extensive competitor researches and to maintain excellent Product Knowledge of the hotel.
• To systematically and efficiently call on allocated Accounts within assigned sector and report findings and opportunities to the Sales Manager/ Director of Sales.
• To follow up sales leads to identify prospect.
• To ensure a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
• To professionally conduct routine telemarketing activities to identify new accounts.
• To entertain and conduct hotel inspections to clients whenever required.
• To establish and maintain strong relationship with the established clientele and constantly explore into new business opportunities.
• To achieve the monthly and annual personal target and the segment target room night production and room revenue.
• To liaise and work closely with the related operation departments ensuring guests requests and expectation are being met.
• To assist the Sales Managers and fellow Sales Executives to follow up on all matters in their absence.
• To ensure services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
• To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• To assist to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.