Aftersales Technical Specialist
Posted on :
27-08-2022
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Purpose of role
1. Technical support in the Middle East.
2. Judgment of liability for claims.
3. Guidance and suggestions for customer complaints.
4. Service facilities and equipment inspection.
5. Service station vehicle entry inspection and maintenance process inspection.
6. Other services related to on-site coordination.
7. Regularly report the progress of the work.
Key Results/Accountabilities expected from the role
"1. Responsible for assisting dealers/service providers to improve their technical and quality management capabilities according to the development stage of each country.
2. Responsible for implementing the unified dealer/service provider technical problem consultation and feedback process in the region.
3. Responsible for sharing and learning from the technical consulting cases of service providers in the region.
4. Responsible for responding to customer complaints and technical consultation cases reported by service providers.
5. Responsible for assisting in the determination of the responsible party for the claims reported by the service provider.
6. Responsible for replying and handling opinions on special claims for non-OEM product quality problems reported by service providers.
7. Responsible for providing optimization suggestions for key service items such as service provider maintenance station construction/reconstruction, technical tool reserve, maintenance process, and maintenance quality inspection.
8. Assist dealers/service providers to carry out brand service image building and promotion project implementation;
9. Assist dealers to improve the weak points of terminal satisfaction evaluation.
10. Assist in planning the phased improvement plans and long-term goals in the field of service technology in the region.
11. When a major problem occurs in the responsible area or there is a trend of major problems, it is necessary to collect the detailed information and current progress of the incident within 1 working day, go to the site for investigation in time, coordinate the relationship between the two parties and provide handling suggestions.
12. Responsible for assisting in technical training in the region.
13. Prepare a tracking table and report to the supervisor bi-weekly the progress of recent major work and technical quality issues in the region.
Requirements
- University degree - automotive or any related major.
- Familiar with basic technical knowledge of the automotive industry.
- Obtain the basic certificate of technical level in the relevant automotive industry.
- 5 years working experience in the automotive after-sales industry.
- Strong multi-department and multi-party communication skills.
- Provide product technical knowledge training to other dealers in the region.
- Fluent English communication skills and Arabic communication skills; other languages such as Chinese, Kurdish, or Persian communication skills are advantageous.
- Proficient in using Word, Excel, PPT and other daily office software to prepare work reports.
- Can accept long-term business trips, and can travel freely between countries internationally.
University degree - automotive or any related major. Familiar with basic technical knowledge of the automotive industry. Obtain the basic certificate of technical level in the relevant automotive industry. 5 years working experience in the automotive after-sales industry. Strong multi-department and multi-party communication skills. Provide product technical knowledge training to other dealers in the region. Fluent English communication skills and Arabic communication skills; other languages such as Chinese, Kurdish, or Persian communication skills are advantageous. Proficient in using Word, Excel, PPT and other daily office software to prepare work reports. Can accept long-term business trips, and can travel freely between countries internationally.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
