Aftersales Technical Specialist
نُشرت في :
27-08-2022
صاحب العمل نشط
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الخبرة
5+ سنوات
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
نُشرت في :
27-08-2022
الوصف الوظيفي
Purpose of role
1. Technical support in the Middle East.
2. Judgment of liability for claims.
3. Guidance and suggestions for customer complaints.
4. Service facilities and equipment inspection.
5. Service station vehicle entry inspection and maintenance process inspection.
6. Other services related to on-site coordination.
7. Regularly report the progress of the work.
Key Results/Accountabilities expected from the role
"1. Responsible for assisting dealers/service providers to improve their technical and quality management capabilities according to the development stage of each country.
2. Responsible for implementing the unified dealer/service provider technical problem consultation and feedback process in the region.
3. Responsible for sharing and learning from the technical consulting cases of service providers in the region.
4. Responsible for responding to customer complaints and technical consultation cases reported by service providers.
5. Responsible for assisting in the determination of the responsible party for the claims reported by the service provider.
6. Responsible for replying and handling opinions on special claims for non-OEM product quality problems reported by service providers.
7. Responsible for providing optimization suggestions for key service items such as service provider maintenance station construction/reconstruction, technical tool reserve, maintenance process, and maintenance quality inspection.
8. Assist dealers/service providers to carry out brand service image building and promotion project implementation;
9. Assist dealers to improve the weak points of terminal satisfaction evaluation.
10. Assist in planning the phased improvement plans and long-term goals in the field of service technology in the region.
11. When a major problem occurs in the responsible area or there is a trend of major problems, it is necessary to collect the detailed information and current progress of the incident within 1 working day, go to the site for investigation in time, coordinate the relationship between the two parties and provide handling suggestions.
12. Responsible for assisting in technical training in the region.
13. Prepare a tracking table and report to the supervisor bi-weekly the progress of recent major work and technical quality issues in the region.
Requirements
- University degree - automotive or any related major.
- Familiar with basic technical knowledge of the automotive industry.
- Obtain the basic certificate of technical level in the relevant automotive industry.
- 5 years working experience in the automotive after-sales industry.
- Strong multi-department and multi-party communication skills.
- Provide product technical knowledge training to other dealers in the region.
- Fluent English communication skills and Arabic communication skills; other languages such as Chinese, Kurdish, or Persian communication skills are advantageous.
- Proficient in using Word, Excel, PPT and other daily office software to prepare work reports.
- Can accept long-term business trips, and can travel freely between countries internationally.
University degree - automotive or any related major. Familiar with basic technical knowledge of the automotive industry. Obtain the basic certificate of technical level in the relevant automotive industry. 5 years working experience in the automotive after-sales industry. Strong multi-department and multi-party communication skills. Provide product technical knowledge training to other dealers in the region. Fluent English communication skills and Arabic communication skills; other languages such as Chinese, Kurdish, or Persian communication skills are advantageous. Proficient in using Word, Excel, PPT and other daily office software to prepare work reports. Can accept long-term business trips, and can travel freely between countries internationally.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
