Call Center Executive - Outbound Sales

• Contact potential or existing customers to inform them about the DG Business Division & the Online Sales Portal using scripts
  
• Analyzing technical needs, requirements, and state of a customer current infrastructure and operations & provide technical help and answer any question customer may have
  
• Ask questions to understand customer requirements and close sales
  
• Enter and update customer information in the database
  
• Take and process orders in an accurate manner
  
• Handle grievances to preserve the company s reputation
  
• Keep records of calls and sales and note useful information
  

Requirements

• A minimum of 3-5 years of experience as telesales representative or other sales/customer service role preferably in an IT Pre-Sales / Technical Sales (Calling) environment
  
• Proven track record of successfully meeting sales quota preferably over the phone
  
• Good knowledge of a wide range of hardware and software technologies Preferably Windows 7 & 10 Operating systems
  
• Ability to learn about products and services and describe/explain them to prospects
  
• Excellent knowledge of English, Hindi & Arabic is an Advantage
  
• Excellent communication and interpersonal skills
  
• Cool-tempered and able to handle rejection
  
• Outstanding negotiation skills with the ability to resolve issues and address complaints
  
• Technical Certifications is an addition.