Duty Manager

• Overlook the overall Front Office operations
• Manage the Front Office, Concierge and Bellman Teams
• Handle all guest comments or complaints relating to all Departments and take necessary action.
• Conduct a complete facility inspection of the entire hotel at least once during shift.
• Ensure that all incoming reservations for the day match the necessary accommodation.
• Constantly check reservations to ensure room availability and special blockings are handled correctly. On overbooking situation, facilitate the reservation of alternate hotel, supervise guest transfer, and make rational decisions best for the hotel.
• Communicate with other departments to ensure proper handling of guests and groups. Ensure reservation requests for suites and other special accommodations are met when possible.
• Conduct regular inspection of rooms and of the entire hotel and liaise with the housekeeping department on deviation from standard set-ups. Ensure that public areas are clean and up to standards.
• Be on hand to meet and escort all arriving VIPs ensuring that their needs are satisfied.
• Ensure proper completion of all local government requirements concerning hotel guests (i.e. securing/scanning of acceptable document from guests and forwarding the same to CID/Police through established electronic method).
• Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.
• Assist subordinates during peak periods.
• Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
• Be constantly aware of the room situation of competitor hotels.
• Ensure that all wake-up calls are in order and completed punctually.
• Other tasks as assigned.