Operations Assistant Manager

• In partnership with our operations and supply teams, ensure accurate inventory levels across sites. Work with Operations partners on special projects like custom product setups, bundles, and kits.
• Be the conduit between Ecommerce business and the Customer Experience team to solve customer issues with the website experience, fulfillment, and payment.
• Work with eCommerce team to review/set up operational KPIs and deliver on those KPIs working with distribution team, warehouse team, and external vendors.
• Assist in the creation and implementation of training programs for associates in the stores to improve communication between eCom, marketing, and stores.
• Responsible for documenting operational requirements to create new or update current standard operating procedures (SOPs) including business process flows.
• Mentor and develop team members to enable personal and professional development.
• Forecast and project inventory levels to optimize speed of delivery and location optimization based on customer location. Optimize stock levels both in key stores and warehouses.
• Evaluate current procedures, determine opportunities for continuous improvement, and implement updated processes across different channels and stores.
• Partner and enable key relationships between brand team, fulfillment team, DSP’s & store ops team.
• Identify loss of revenue areas such as returns and cancellations and ensure maximum deliveries with the least business-driven cancellations.
• Prepare a monthly performance deck for the higher management highlighting the key KPI's, achievements, shortfalls, and action plans.