Supervisor

Responsibilities:
• Support Admissions team on a day to day basis. Park opening and closing
• Lead by setting a good example. Behaviour consistent with words.
• Maintain a healthy group environment within Admissions across all parks.
• Working alongside Assistant Managers and supervisors in managing the admissions team.
• Support in carrying out investigations and meetings as required.
• Managing department admin tasks and keeping performance/attendance records up to date.
• Handle escalated issues and complaints.
• Perform additional duties assigned by the management.
• Ensures that the team is equipped with knowledge and company updates.
• Prepares departmental reports as required.
• Provide profit protection with the documented paperwork for Admissions whenever required.
• Carry out health and safety procedures.
• Co-ordinate with back of house team and front of house team leaders to maintain a smooth operation between the two departments regarding feedback management.
• Performance manage Team Leaders and Front line staff in all aspects.
• Co-ordinate cash handling and profit protection training and refresher sessions for team.
• Report any issues in assigned area responsibility to the line manager.
• Assist in creating and conducting training material for all relevant areas in Admissions.
• Provide support in admissions front of house as required operationally.
• Take full responsibility in the area assigned.
• Provide healthy relationship with all colleagues.
• Carrying our Duty Manager shifts – once training is given.
• Communicating and ensuring that the team goal is met.