Cluster Airport Services

Responsibilities:

• Provide Meet & Greet service to Jumeirah guests at Dubai and Abu Dhabi Airports for seamless arrival and departure assistance.
• Ensure effective and efficient guest paging at Jumeirah kiosk/lounge upon guest arrival.
• Facilitate guest arrival from Jumeirah kiosk/lounge to their pre assigned transportation.
• Provide guest cold towel and refreshment at the Jumeirah lounge in Dubai Airports terminal 3.
• Liaise with SBU transportation team for prompt guest airport pick up.
• Assist guests with airline requirement for speedy lost luggage follow up and collection.
• Facilitate Jumeirah guest requirements with baggage, airline check in and immigration for a hassle free departure service.
• Sell & Up Sell hotel rooms and F & B Outlet for all Jumeirah Group properties.
• Maintain balanced cash float and ensure accurate reimbursement; and inform Airport Services Duty Managers and Team Leaders of any discrepancies.
• Handles accurate Ahlan Services and Al Majlis Lounge guest booking and maintains an up to date filling of all related documents.
• Handles accurate, effective and timely shift handover.
• Communicate and coordinate with Airport Duty Managers and Team Leaders all related operational information and requirements.
• Maintain and ensure accurate update of department logbook with guest details and requirements.
• Maintain and ensure accurate update of departmental reports; and inform Airport Services Duty Managers and Team Leaders of any discrepancies.
• Liaise and communicate with Jumeirah properties in providing current and accurate information to guests.
• Maintain an effective and professional communication and relationship with the whole Airport Services team and any other supporting departments.
• Any other duties as may reasonably be requested by the management.