Account Health VoS Manager

Responsibilities

• Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
• Liaises with other departments as required to resolve Seller's issues and questions.
• Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
• Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.