Head Of Customer Services
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Job Description
Responsibilities:
• Set financial and operational targets for all countries in the MESA zone in alignment with the CS DX Region Head and CS DX country managers
• Represent CS DX MESA towards CS DX EMEA Management and Headquarters
• Track progress on targets and report to MESA and EMEA management
• Align with and coach CS DX country managers in the zone on operational and organizational topics
• Align with CS country and CS zone managers
• Support the zone business management and participate in the MESA DX management as representative for Customer Services
• To coordinate and select headquarters and zone-specific improvement initiatives with necessary input from Zone Management
• You are heading short or long term one of the countries as CS DX Country Head depending on your location and size of the related country service organization
Employment Type
Full Time
