Head Of Customer Services

Responsibilities:
• Set financial and operational targets for all countries in the MESA zone in alignment with the CS DX Region Head and CS DX country managers
• Represent CS DX MESA towards CS DX EMEA Management and Headquarters
• Track progress on targets and report to MESA and EMEA management
• Align with and coach CS DX country managers in the zone on operational and organizational topics
• Align with CS country and CS zone managers
• Support the zone business management and participate in the MESA DX management as representative for Customer Services
• To coordinate and select headquarters and zone-specific improvement initiatives with necessary input from Zone Management
• You are heading short or long term one of the countries as CS DX Country Head depending on your location and size of the related country service organization