Service Solutions Specialist

Responsibilities:

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Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell’s OT, Connected Services and Enterprise Software Applications

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Ensure the global alignment, adherence and standardisation of the design, install, service and upgrades of Honeywell OT and Enterprise Applications with respect to the ICT and Cybersecurity services and technology selection of hardware / software.

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Take ownership of site issues and work in collaboration with TAC to ensure any issues with OT, Enterprise Applications or Connected Services are identified and rectified promptly

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Work in collaboration with ICT peers to facilitate implementation and upgrades of OT and Enterprise Software Applications.

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Review all ICT server/storage/network designs across the region with ICT Engineers to validate designs and quotes from Dell/etc.

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Build and maintain strong relationships with Account Managers/Sales Team to ensure alignment on all customer sites and identify and proactively drive OT and Enterprise Application opportunities across the Region.

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Identify areas of innovation, technical excellence and best practices through knowledge sharing internally and externally to facilitate HBS becoming the go-to business for clients, star performers and employees.

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Work with the Account and Operation Managers in the Region to develop strong strategic partnerships with our existing customer base and identify and secure new customer portfolios.