Bell Attendant

Responsibilities:

• To welcome guests at the main entrance, offering greetings appropriate to the time of day.
• To assist guest with all baggage other than items such as briefcase which a guest may prefer to keep with him during check in and check outs.
• Assist with valet parking during for arrival and departure guest.
• Receives and store guest luggage and maintain proper record for controlling luggage tags.
• Arrange luggage in the Luggage room and respond to any inquiry guest may have.
• To tie luggage tags on to guest's luggage especially for group check-in.
• To guide arriving guest to the reception desk and to wait beside the guest during the check-in, if necessary.
• To be ready to step forward and receive the room key from the Front Office Assistant to escort them to their room.
• To address the guest by name
• To be prepared to make room changes, transfer baggage from one room to another.
• To be prepared to deliver messages and packages and do any errands as and when required such as guest transportation and airline arrangement.
• To remember guest names, especially repeat guests, VIPS, repeat guests, long staying guests and always greet guests as they are in the hotel.
• Must be able to know all Food and Beverage outlets operational times so as to be able to recommend to guests.
• During check-out, always make a quick check of the room to ensure that the guests have not forgotten any personal items.
• To attend to telephone calls, complaints and requests made to the Bell Counter in the absence of the Bell Captain.
• Act as a Doorman and present the first and last impression of arrival and leaving guests.
• To clean and maintain baggage room and work area assist in maintaining LEGO bricks & soft bricks at Kids play area are neatly arrange.