Therapist-Spa

Responsibilities
• Advise guests of spa service programs, treatments and products available at the spa.
• Upsell with every guest when possible.
• To assist with supervisor/manager requests during free time. (30 minutes or more available)
• Treatment rooms are always set up as per treatment room SOP.
• Assist with checking all spa facilties are in working order, if you notice an issue to report immediately to a supervisor/manager.
• Adhere to therapist opening and closing procedures.
• To assist spa attendants, if you have 30 minutes or more available to assist with the stocking, cleaning and setting up of the facilities.
• To assist spa GSE’s, if you have 30 minutes or more available to assist with the stocking of retail, assisting guests with tours or questions.
• Cabinets are always set up/tidy/clean as per cabinet SOP.
• Participate in on-going training, with assistance from your designated trainer and continue to study your skill.
• Any guest related matters, products or equipment needs, technical service requests, assist with immediate action.
• Hot cabbies always are in immaculate condition.
• Promote all spa products to every guest and offer full product knowledge.
• Green Globe: always turn off lights, no candles burning in treatment rooms when treatments are not in progress.
• Candle holders should always remain clean.
• Acheive set retail targets provided.
• Massage