Store Manager

- You will drive in-store CX initiatives
- Plan succession of team members in terms of readiness
- Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
- Drive eNPS through people experience initiatives and culture
- Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
- Offer store support including concessions, real-time as per business needs
- Act as the key point of contact with back-office operations
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
- Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
- Ensure store team is working towards the same goal
- Promote omni-channel sales
- Increase the store revenue target vs actual
- Increase sell-through at full price
- Provide input to whats working well, whats not working well and feedback