Software Application Engineer

Responsibilities:

• Works with customer requirements to propose technical solutions

• Acts as primary technical resource that collaborates with the client throughout the project and partners with the customer to develop requirements and propose technical solutions

• Performs customer system integration planning and implementation

• Ensures network equipment meets customer technical specifications

• Ensures software configurations meet customer technical requirements

• Establishes and monitors system performance, recognizing adverse trends and taking necessary preventative and corrective actions during the implementation

• Performs OTA (Over the Air) devices reconfiguration to enhance system functionality or to resolve device configuration issues

• Develops customized tools and scripts to assist in troubleshooting and resolving technical issues in a timely manner with high quality.

• Works closely with the Level 3 support team to resolve complex issues related to device communications and configuration

• Supports creation of standard best practice procedures for technical elements of the system that are effective and repeatable

• Supports and adheres to company’s core values

• Supports and adheres to company’s Code of Conduct and Ethics Policy

• Represents company in a positive, professional manner when working with both internal and external customers

• Performs other duties or responsibilities as assigned or required