Technical Ads Support Specialist

Responsibilities:

Handle and resolve end to end post-sales queries for TikTok advertising products, ability

to work on case volumes across email and chat channels

Own and drive query resolution through collaboration with Product & Eng groups to

resolve all types generic, technical or product queries

Drive overall Customer Satisfaction metrics ensuring service quality through case

journey, providing regular updates across touch points

Drive adherence to service levels across channels and achieve Best in Class productivity,

impact resolution times for end customer

Manage escalations workflows with internal XFN teams across Product teams

Partner with upstream technical specialists to educate advertisers on product features

and common issue types