Client Engagement & Digital Executive

Responsibilities:
• Animate CRM communities sharing the upcoming client communication plan, CRM best practices, and tool evolutions
• Provide client’s insights and reports at market/boutique level
• Gather needs from markets and share with Europe for further development upon business request
• Implement solution to support database integrity and quality: identification of data discrepancies, consistency in client profiles..consistencies
• Monitor KPIs & propose booster plan to maximize tools adoption & usage
• Work closely with business and retails teams to enrich the client database
• Support ad-hoc initiatives from business teams linked to connected experiences or omnichannel digital tools.
• Support all the deployment of clienteling digital tools in store liaising with trainin, operations and IT & their evolution
• Regularly visit the boutiques CRM ambassadors to stay close from their needs in term of tools, reports
• Support the implementation of CRM KPIS defined by each business and measure it on a monthly basis, liaising will all the concerned teams for action plan to support boutiques in their achievement
• Follow & execute the CRM plan based on business strategy: client communication plan, and ROI on the CRM actions
• Work closely with the team to ensure an omnichannel journey throughout the networks but also throughout the channels