Housekeeping Coordinator

Responsiblities;

• To monitor the movements of the bedrooms throughout the day making sure that the Shift Leaders know which rooms are V.I.Ps or have special requests for them.
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
• To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms. To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
• To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order is known.
• Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis and that the status of all rooms is up dated at all times. Communicate any discrepancies to Front office via a report every 2hours.
• Maintains guestroom history files.
• Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Prepare Allocation of Shift Leaders & Housemen and email it out
• Prepare Reports for Shift Leaders – Shift Leader Checklist, Unresolved Traces, VIP’s in house, Floor Housemen Checklist
• Print Reports – Daily Rehearsal, VIP Arrivals, House Status, Unresolved Traces
• Add traces on upcoming reservations for any HK requests for the next 3 days
• Complete Green Room tracking
• Airline Rooms – Follow up Rooms with Shift Leaders, Room Controllers, Room Attendants
• Hand out duty mobile phones and maintain a record.