Order Taker

Responsibilities:
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Update and maintain all housekeeping files
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing