Inside Sales Executive

Position: Inside Sales Executive

Experience: 2/3 Years

Salary: 3500/4000 AED

Location: Dubai

Education: Graduate Any Specialization

Gender & Nationality-Any

Job Description:

OVERVIEW: The ideal candidate should be able to respond to queries, provide quotations

and working closely with the Operations team to ensure freight keeps moving as scheduled.

There will be a requirement for cold calling and working closely with the field sales & business

development teams to ensure KPI s are met.

REQUIRED EXPERIENCE:

Excellent communication in English

Prior experience in Telesales or Inside Sales

Prior experience in the Freight & Logistics field

Possess a confident and articulate telephone manner

Good knowledge on Microsoft Office or Google Workspace

Knowledge on Advance Microsoft Excel is preferred

RESPONSIBILITES

Managing incoming and outgoing customer calls (both existing and cold calls) in

order to sell our services.

Upselling to customers and handling customer enquiries around available services

and pricing; proactively pursuing undeveloped areas.

Explaining service pricing, following up on quotes, and negotiating with customers to

increase conversion rates.

Accurately and efficiently entering all customer information into the available

Customer Relationship Manager system (CRM) and maintaining a list of potential

leads and following up with those customers by making subsequent sales pitches.

Providing a high level of customer care through regular contact, obtaining feedback,

monitoring account performance to ensure retention and growth across all logistics

modes for all customers.

Resolving customer issues and queries as necessary.

Working in close collaboration and alignment with the relevant departments

regarding customer requirements, issues and queries, planning and development.

Maintaining working knowledge of products and services across all modes and

keeping up to date on industry developments through research, personal

development, current affairs, trends, as well as actively engaging across internal

platforms and completing relevant Computer based training and personal

development.

1. Do you have Prior experience in the Freight & Logistics field ?

2. Are you currently Residing in Dubai ?

3. Managing incoming and outgoing customer calls (both existing and cold calls) in

order to sell our services.

Position: Customer Service Executive Experience: 2-3 Years Salary: 3500/4000 AED Location: Dubai Education: Graduate Any Specialization Gender & Nationality-Any Job Description: OVERVIEW: The ideal candidate will be the main contact point for any queries and any communication between existing/potential customers, whist giving special attention to our key customer base. REQUIRED EXPERIENCE: Excellent communication skills in English (Both written & spoken) Prior experience in Customer Service Prior experience in the Freight & Logistics field will be preferred Possess a confident and articulate telephone manner Good knowledge on Microsoft Office or Google Workspace Knowledge on Advance Microsoft Excel is preferred Strong team player with a positive attitude RESPONSIBILITIES: Build sustainable relationships of trust with through open and interactive communication with existing/potential customers Handle complaints, provide appropriate solutions within acceptable time limits and follow up to ensure resolution Effective monitoring of shipments Maintain and provide various reports as required