Director of Operations
Posted on :
07-07-2022
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Job Description
JOB PURPOSE
The purpose of this job is to be a lead and game-changer when it comes to the insurance operations and decision making at Petra Insurance Brokers. This includes all aspects of operations from business development to insurance company quotation submissions and proposals to assessing and deciding on the talent among other aspects of the business details below.
JOB DUTIES AND RESPONSIBILITIES
- Protect and enhance company s reputation and brand value through developing clear strategies, thorough risk assessment and effective management at all levels.
- Networking with insurance companies and exploring opportunities to take Petra to the next level.
- Leading Business development, Medical, General and Motor departments with an aim to maintain capability and competence within departments. Conducting catchup sessions with team leaders and ensuring roles, responsibilities and hierarchy is understood within departments.
- Actively liaise with HR Department for building talent pipeline, designing succession planning model while increasing the capacity of the team for their growth, building department structure, job descriptions and compensation.
- Plan, direct and manage the performance of all internal operations.
- Recommend structure and organisational change to develop and enhance company s capabilities, competence, and competitiveness across the business in line with applicable regulations.
- Handling escalations and creating sustainable customer solutions not only reactive .
- Advising Managing Partner on improving technical and operational aspects of Petra.
- Contribute to the shared Operations development of corporate strategy, business objectives andimplementation plans.
- Evaluating the existing CRM system and improving the CRM system.
Requirements
Qualifications and Education
Bachelors degree in Business Administration or Business Management
Master of Business Administration (Preferred) Certificate in Operations Management (Preferred)
Work Experience
8 10 years of experience acting as the Operations Head
Skills and Knowledge
- Leveraging of insurance companies relationships to create customer solutions for the team
- Motivator and self-starter
- Building further insurance company relationships
- Presentation skills that address new initiatives, strategies, action plans
- Implementation/project management skills
- Proactively seeing a gap in the process and correcting it
- Entrepreneurial skills
- Negotiation Skills
- Excellent communication skills
- Technology savvy with the latest in technology apps that help businesses be more efficient i.e. Loom
- Organizing/Preparing for Management Meetings - prepare agenda, minutes and monitor subsequent action points
- Management/Leadership
- Undertake high-level recruitment related tasks
- Decision making
- In depth knowledge and practice in all MS Office programmes
Qualifications and Education Bachelor's degree in Business Administration or Business Management Master of Business Administration (Preferred) Certificate in Operations Management (Preferred) Work Experience 8 10 years of experience acting as the Operations Head Skills and Knowledge Leveraging of insurance companies relationships to create customer solutions for the team Motivator and self-starter Building further insurance company relationships Presentation skills that address new initiatives, strategies, action plans Implementation/project management skills Proactively seeing a gap in the process and correcting it Entrepreneurial skills Negotiation Skills Excellent communication skills Technology savvy with the latest in technology apps that help businesses be more efficient i.e. Loom Organizing/Preparing for Management Meetings - prepare agenda, minutes and monitor subsequent action points Management/Leadership Undertake high-level recruitment related tasks Decision making In depth knowledge and practice in all MS Office programmes
Employment Type
Full Time
Key Skills
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