Head of Retail Operations
Posted on :
28-06-2022
Employer Active
1 Vacancy
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Job Description
- Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
- Provide training to retail employees to develop their skills and enhance their job performance
- Ensure compliance with company policies and procedures
- Provide solutions that address performance issues in a timely and effective manner
- Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
- Contact store managers and other retail staff to communicate relevant information
- Mentor and motivate sales staff to put in their best in order to achieve financial goals
- Develop and implement budget and plans for retail operations
- Visit retail establishments to ensure efficient and effective management as well as high performance sales
- Develop policies for the merchandising of goods in retail stores
- Monitor inventory levels to determine the need for stock supply at each retail outlet
- Set and regulate product pricing using results of market and demand analysis
- Ensure compliance with health/safety policies and procedures at retail sites
- Listen to customer complaints to address & resolve their issues
- Evaluate operational and financial records to determine sales performance of a retail store.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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