- Assist patients to complete all necessary forms and documentation including medical insurance.
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Ensure patients are informed if a clinician is running late or called out.
- Ensure hygiene standards are maintained.
- Respect and maintain the privacy and dignity of patients, assure client confidentiality always.
- Answer all incoming calls and route them to the appropriate department/employee, answer customers queries, and provide information on procedures packages, specialties, timings of the consultant etc.
- Book appointments over phone as well as through walk ins.
- Schedule /Reschedule / cancel and confirms appointments.
- Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
- Confirm all appointments for the following day over telephone on a daily basis.
Requirements
- Min 2 years of customer service experience.
- Good communication skills.
Min 2 years of customer service experience. Good communication skills.