Guest Relations Agent
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Job Description
Responsibilities:
– Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
– Respond to guests needs and anticipate their unstated ones
– Expect and react promptly to guests’ requirements and inquires
– Actively listen and resolve guests’ complaints
– Oversee and coordinate all arrivals and departures of special guests (VIPs)
– Coordinate and manage communication between guests and staff
– Promote all amenities, conveniences and programs offered
Employment Type
Full Time
