Contact Centre Representative Jobs in Abu Dhabi

JOB PURPOSE: To lead the Customer Care Unit (CCU) team that has the responsibilities for resolving customer register requests/Emails in a timely manner with utmost focus on customer satisfaction and experience thus building customer loyalty.KEY ACCOUNTABILITIES: Units Supervision More...

JOB PURPOSE:Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up s More...

To lead Project handling of Contact Center by raising IT requirements design new processes and features within the CRM and IVR channel. To provide efficient solutions to increase Productivity First Call Resolution and increase Net Promoter Score. Service migration to selfselfservice c More...

JOB PURPOSE: To serve customers by providing product and service information; resolving product and service problems.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better cu More...

Roles and responsibilities English and Arabic – Good Written and Spoken Must hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers. Administer all issues and More...

Roles & Responsibilities Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. Handle customer complaints to the satisfaction of the customer within the defined auth More...