Contact Centre Agent Jobs in Dubai

Roles and responsibilities . The main duty of a Contact Centre Agent is to respond to communication inquiries / complaints raised by Stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales More...

Job responsibilities: Overview and support the unified contact center project to achieve quantitative and qualitative objectives. Support in managing the relationship with project Stakeholders (Internal & External) Reviews and Updates/Communications and Escalations. Revi More...

Job Description Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are: Clearly understand the concept of guest services center being the one point of contact for guests. Ensure adherence More...

Summary: The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business. The ideal candidate has a minimum of two (2) years of custo More...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In More...

Job Summary & Purpose:The objective of this role is to audit the work done by call center agents (LOBs like Chat Inbound & Outbound ca BO) The role also caters to incremental improvement to achieve process excellence.Key Performance Areas (KPAs) & Principal Accountabilitie More...

Roles and responsibilities The Lead Contact Center and CRM is responsible for overseeing the management and optimization of the organization's contact centre and customer relationship management (CRM) systems, specifically Genesys and Salesforce. This role involves ensuring seaml More...

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will be responsible for the well-being of the participating children by providing highly personalized efficient and r More...

Oversees timely delivery of quality support to all facilities clients, both internal and external. Responsible for information being recorded correctly, support being provided in time, and in line with service level agreements with clients. Coordination with facility Management team More...

**Please submit your application with subject line as for the Job applying for and if you only MEET the requirements. Interested candidates may submit their CV /Resume passport visa copy notice period and salary expectations to confidential Call Centre SupervisorJOB SUMMARY / PURPOSE More...

Technical degree (Electrical/Mechanical/ Industrial preferred) SAP knowledge is preferred 1-2 years experience in an industrial set-up is an advantage Excellent teamwork and commitment to achieve great results Strong communications skills with proficiency in English – writ More...

Bachelors Degree in any discipline Minimum 5-7 years of call center experience with at least 3 years’ experience managing call center teams Excellent ytical and critical thinking ss. Ability to drive strategic initiates to enhance efficiency, customer experience, and effect More...

Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. More...

Roles and responsibilities First impressions are everything! As a Guest Service Centre Agent / CID Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What You Will Be Doing Take More...

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra lan More...

You will represent the Front Office Department in a professional and courteous manner at all times with all guests & colleague interactions. You will perform the shift checklist to ensure accuracy of all aspect of shifts. You'll report to the Front Office Manager and will pla More...

Roles and responsibilities A Guest Service Agent (GSA), also known as a Front Desk Agent in many settings, is a key position in the hospitality industry responsible for providing exceptional customer service to guests at hotels, resorts, and other accommodation establishments. They a More...

Roles and responsibilities To be an ambassador of the Front Office and the hotel, in and outside the work place. To provide a personal service to all the guests, fully aware and following the hotel standards and procedures. To ensure that all guests receive a warm welcome and tha More...

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during yo More...

Able to collaborate and coordinate with various department for resolution Ensure regular training,supervising, guiding and motivating their staff members to provide excellent services to customers Implement new customer service metrics and reporting systems Conduct daily team hud More...