Customer Service Representative

Job Summary

Key Accountabilities:

Specific for Multimedia: Inform Department Manager of unavailable and nonperforming

Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers

Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales

Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious

Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brands image and coordination

Handle cash register and transactions with the customers in an effective and accurate manner as

Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service

Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager

Requirements

Qualifications, Experience, Knowledge:

Fluency in English

Proficiency in MS office

High School Degree

Competencies:

Self - Development

Planning and Organizing

Communication Skills

Customer Focus

Initiative Teamwork

Cultural